Terms & Conditions
Please read our Terms & Conditions carefully. They outline your agreement with One Ocean Expeditions and contain important information. If you have any queries regarding these Conditions or do not understand them, please raise your query with your booking agent.
PRICES AND VALIDITY - Prices are based on current exchange rates at the time of publication. One Ocean Expeditions reserves the right to adjust prices as demanded by currency fluctuation and fuel increases. Although we will do everything possible to avoid these price adjustments. One Ocean Expeditions reserves the right to adjust prices whether or not you have already made full payment.
Airfares, passport and visa fees, excess baggage charges, airport taxes, travel insurance, all gratuities, extra meals, and items of a personal nature such as laundry, drinks, medical expenses, optional activities and trips, are not included in the voyage price.
YOUR TRIP AND ASSUMPTION OF RISK - One Ocean Expeditions operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us, you acknowledge that participation in a Polar voyage and travel to that remote region of the world involves inherent risks. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort.
ACCEPTANCE OF RISK - Please be assured that One Ocean Expeditions will always do the utmost to ensure your safety and well-being during the expedition.
BOOKING CONDITIONS - To secure your reservation a deposit of US$1500 per person for an Antarctica voyage and US$1900 for an Arctic voyage and booking form are required. Final payment is due 90 days prior to departure, if not received on time One Ocean Expeditions reserves the right to cancel your trip. Please note, final documentation will not be issued unless the completed Medical Information form is received by One Ocean Expeditions.
LOSS OF SOURCE OF INCOME PROTECTION
If you lose your source of income at any time between your booking date and before 90 days prior to departure, we will hold the deposit for up to one year and guarantee the original price of your booked voyage, or we will refund the deposit minus a cancellation fee of US$500.
If final payment is not received on time One Ocean Expeditions reserves the right to cancel your trip. Please note, final documentation will not be issued unless the completed Medical Information form is received by One Ocean Expeditions.
EXCLUSION OF LIABILITY - One Ocean Expeditions is not responsible for the acts and omissions of others, including tour guides, airlines and accommodation providers or for any loss, damage, death, injury or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. One Ocean Expeditions will not accept responsibility or liability if you contravene any law or regulation of any country or region visited. Any independent arrangements that you make that are not part of the One Ocean Expeditions trip (including pre- and post-cruise accommodation) are entirely at your own risk and One Ocean Expeditions cannot and does not give you any assurance, representation or warranty in connection with any such arrangements.
CANCELLATION BY ONE OCEAN EXPEDITIONS - One Ocean Expeditions reserves the right to cancel a departure and will advise you of such cancellations no later 90 days before the expedition departs. If due to 'Force Majeure' One Ocean Expeditions reserves the right to cancel an expedition at any time. With any form of cancellation, One Ocean Expeditions will offer you alternative arrangements. One Ocean Expeditions will not be liable for any additional costs incurred by you.
FORCE MAJEURE - One Ocean Expeditions will not be liable for any delay in, change to or cancellation of trips due to 'Force Majeure'. 'Force Majeure' means a circumstance beyond the reasonable control of One Ocean Expeditions and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.
CANCELLATION BY YOU - If you wish to cancel your booking, notification of cancellation must be made to One Ocean Expeditions in writing. Your deposit is non-refundable. This may vary at the complete discretion of One Ocean Expeditions. If you cancel your booking less than 90 days before departure, One Ocean Expeditions will retain 100% of the total booking cost. No refunds will be made if you leave a trip for any reason after the trip has begun.
ITINERARY CHANGES TO YOUR VOYAGE - You acknowledge that travelling in the Polar regions requires a degree of flexibility, open mindedness and an understanding that the itinerary may change due to unstable weather conditions and wildlife movements in these remote regions of the world. Changes may occur due to 'Force Majeure', weather, ice conditions or other circumstances beyond One Ocean Expeditions' control or which simply cannot be foreseen and/or changes to excursions and landings. One Ocean Expeditions does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond One Ocean Expeditions' control. Every attempt will be made to adhere to the itineraries described within the limits of safety and time. No refund will be made to those passengers who choose not to take part in any activity.
The information about voyages in the Itineraries and Pre-Departure Information are subject to change. It is your responsibility to review the up-to-date Itineraries and Pre-Departure Information. These can be obtained from your booking agent.
AUTHORITY OF THE LEADER - At all times the decision of the One Ocean Expeditions' leader or representative will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the One Ocean Expeditions' leader makes about your on-going participation in the trip or certain activities that comprise part of the trip. If you fail to comply with a decision made by a One Ocean Expeditions' leader, or interfere with the well-being of the group, then the One Ocean Expeditions' leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.
COMPLAINTS - If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader and/or One Ocean Expeditions local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
TRAVEL INSURANCE - Adequate and valid travel insurance is compulsory for all One Ocean Expeditions' travelers. Your travel insurance must cover accidents, injury, illness and death, medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter) and personal liability. One Ocean Expeditions also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by One Ocean Expeditions' employees or suppliers. One Ocean Expeditions reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
PASSPORT AND VISAS - It is your responsibility that you carry a valid passport and have obtained the appropriate visas when travelling with One Ocean Expeditions. Please ensure that your passport is valid for 6 months beyond your planned return date to your home country.
AGE LIMITS, HEALTH & FITNESS - It is your responsibility to advise One Ocean Expeditions of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. You are required to provide an assessment of your medical condition from a qualified medical practitioner. One Ocean Expeditions reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. One Ocean Expeditions also reserves the right to cancel your participation in a voyage at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members. Generally, we do not allow travelers under the age of 18 years. However we will occasionally make exceptions for under-18s travelling with their legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of One Ocean Expeditions.
PUBLICITY - You agree that One Ocean Expeditions may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
GRATUITIES - Gratuities are not included in the expedition price and are at the discretion of the traveler. Recommended guidelines are provided in the pre trip documentation.
SPECIAL REQUESTS - Any special requests such as adjacent cabins, smoking and special dietary needs should be advised at the time of booking. Please note that while special requests cannot always be guaranteed, every effort will be made to secure them.
TRAVEL ADVISORIES/WARNINGS - It is the responsibility of the traveler to be informed about the most current travel advisories and warnings by referring to his/her own government website or other related document. It is entirely the traveler's decision to travel. The traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
PRIVACY - In order to be able to supply a service to you One Ocean Expeditions will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.
GOVERNING LAW - This agreement will be governed by and construed in accordance with the law of Toronto, Canada and each party agrees to submit to the exclusive jurisdiction of the courts of Toronto, Canada as regards any claim or matter arising under this agreement.
PAYMENT OF THE EXPEDITION CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING THE BOOKING FORM.
