Frequently Asked Questions

1. What is One Ocean Expeditions' privacy policy?
   • One Ocean Expeditions will never sell or pass on your personal information.
2. Can children travel on small ships?
   • Yes. Although the voyages are not directed towards children, we do encourage families with children on our voyages. Please contact us for more information if you are thinking of traveling with anyone under the age of 16.
3. How do I contact your staff?
   • Call us to speak with our small-ship experts Monday through Friday, 8 AM to 5 PM, Pacific Standard Time, or e-mail us at any time.
4. What about airline tickets?
   • One Ocean Expeditions does not offer airfares but recommends you speak to your booking agent for your travel requirements. The closest international airport is Buenos Aires and from there you would take a flight to Ushuaia.
5. Can One Ocean Expeditions make pre- and post-cruise travel arrangements for me?
   • One Ocean Expeditions can organize airport transfers and pre and post hotel arrangements in Ushuaia and Buenos Aires.
6. What is included in the trip price?
   • One Ocean Expeditions voyages include shore excursions, meals, guides, naturalist staff, and accommodations on board.
7. What is not included in your pricing?
   • Tips, additional purchases onboard in the gift shop, bar, and and communication or laundry services.
8. What facilities are onboard?
   • We have a dining room, library, lounge, bar area, sauna, multimedia station, open bridge, and excellent outside viewing decks. See our vessel details page for more information.
9. What electrical current is available onboard?
   • The electrical supply on board is 220 volts 50 Hertz. You will need a European two (round) pin plug adapter, available at duty free or electrical supply shops.
10. How difficult is it to get in and out of the landing Zodiacs?
    • Assistance getting in and out of the Zodiacs will be offered by our staff. There are possible wet landings where you will be required to disembark the zodiac into ankle deep water - making rubber boots a necessary item.
11. Is there email/internet access onboard the One Ocean Expeditions ship?
    • Yes, there is email access available through our satellite communication equipment for a charge.
12. What phone number should I give as an emergency contact number while I am onboard?
    • A phone / fax number as well as email address for the ship will be provided to you in your final document package.
13. Do I need to bring my own rubber boots onboard?
    • We have high quality insulated rubber boots for hire in a large range of sizes. Please note your size preference when providing final documentation.
14. Do you have a doctor onboard One Ocean Expeditions' voyages?
    • Yes, there is an emergency physician on board every sailing.
15. What nationalities are onboard the ship?
    • There are clients from many countries traveling with us. The expedition staff and all safety briefings are conducted in English.
16. When is the best time to go to the Antarctic and the High Arctic?
    • The Antarctic season runs from November through to March with all months having some special characteristics. We have chosen the latter months for several key reasons, including great whale and seal action, good weather, and even a little star gazing. The Arctic season runs from July through to September. We choose our operating dates carefully based on historical patterns in the ice, which allows for optimal viewing for all wildlife (walrus, polar bear, seals, whales) not to mention the access to special landing sites.
17. Do you accommodate single travelers?
    • A good number of our clients come alone and some purchase the single cabin option. For those wishing to share, we will pair single travelers of the same gender together at no charge.
18. How many people on the ship?
    • On the Antarctic Peninsula and South Georgia Voyages, we carry a maximum of 86 passengers. We believe that small groups of people are the best way to experience Antarctica.
19. How much room is there for luggage?
    • There is storage space for empty luggage in the cabins under your bunk. Alternatively we can stow your baggage safely elsewhere on the ship. There is ample space for your clothing in cupboards and drawers in your cabin.
20. Does the crew speak English?
    • The crew is Russian. The officers and the Captain speak English. Some of the crew speak only a little English, but are always willing to use it.
21. What clothes do I take to wear on the ship?
    • Shipboard clothing is informal and casual.
22. Do I need gloves?
    • It is best to take two or three pairs of gloves. It is important to have spare dry gloves in case one set gets wet.
23. How do we dry any wet clothing?
    • Clothing dries very quickly inside your cabin. There is also a laundry service.
24. Can we get off the ship?
    • We get off the ship as much as possible, usually two to three times a day when we are around the Antarctic Peninsula coastline. We spend between two and six hours at each location depending on the prevailing conditions.
25. Do I need travel insurance?
    • Travel insurance is mandatory. You must be covered in case of a medical evacuation.
26. What sort of money do I take and how much?
    • We recommend that you take US dollars for use in Buenos Aires, Ushuaia and on board the ship. It is better to carry US dollars cash for any desired tipping. For Arctic departures it is recommended to carry some Canadian currency if you are interested in purchasing local crafts from skilled artisans and Danish Kroner is used throughout Greenland.
27. Do I need a parka?
    • Expensive specialty gear is not required, but you should have warm, waterproof clothing available upon your arrival in Ushuaia. We also offer waterproof jackets, bib pants and rubber/Wellington/gum boots for rent while on board.
28. How do I keep my cameras dry?
    • A waterproof camera bag is a must. We have them available for purchase/rent as well.
29. Should I take one camera or two?
    • It is not a bad idea to take two cameras - particularly between a couple. Bring plenty of film/disk space and extra batteries.
30. Tipping
    • Tipping is a very personal matter, we recommend $US10 per passenger per day that you are on the ship. It is better for the crew if we can give them US dollars cash.
31. How much film should I bring?
    • The amount of film that you need depends on you but as a rule of thumb, you are likely to use two to three times more than on your usual holiday.
32. Do you have facilities on board to download digital images from my camera?
    • Yes. We have a multimedia download station. Please remember to bring your download cord for your camera (that can be plugged into a USB port). We also have DVDs onto which you can burn your images.
33. Should I be concerned about Seasickness?
    • If you feel that you are particularly susceptible to seasickness, then it is a good idea to talk to your own doctor. Come armed with motion sickness tablets. There will be a doctor on board and the ship is equipped with a small treatment facility.
34. Should I bring along my own walking poles?
    • Yes it's a good idea and preferably the telescope style for ease of packing.